Online Customer Service Ratings

Just to show that some of the biggest names on the web have poor customer service.

Over the past two weeks I have had cause to contact two online companies that happily take my credit card details for services (and I happily pay them as I want to use the paid for features). You may recall I’ve mentioned contacting Yahoo. I also have had cause to contact Sonic Selector. So far, both companies are rating 0/10 for their customer service when it comes to billing enquires. At this moment it is at the point I would cancel both of the services and find alternative providers – especially as I just got an invite for a gmail account! Such a shame that companies behave like this. Just reminds that sometimes a real-world store that you can walk into is better.

UPDATE: Interestingly – and totally unknown to me until I posed this – the ‘On This Day‘ link is also about poor customer service.

Author: jon

Jon Curnow writes on curnow.org about things that interest him. The site has been around for many years in various forms and he always wants to write much more here than he does.

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