Last Week In Digital Advertising #2

So, where did we leave off? Well, it really does seem like the conversation was cut off midstream, as we find ourselves more or less at the same point we left off.

One week in, and I’m already moving things around – but you don’t want to know about that, do you? It’s just to confuse you a little. I’m taking my cue from Inception: create something that everybody thinks they understand and then throw in the curveball.  Suffice to say, the ‘product’ guy in me was thinking that my little review of the week is best located somewhere that allowed me to do more than just write this weekly missive, which is why it’s moved here.  I have no idea what the ‘do more’ bit actually is – so you’ll have to hang around (or, I imagine, you could ask Mystic Meg).

So, where did we leave off?  Well, it really does seem like the conversation was broken mid-stream as we find ourselves more-or-less at the same point we finished on. There remains considerable discussion around the Wall Street Journal’s ‘investigations’ into advertising tracking. As @exchangewire asked, “When is this hysteria going to cease”? Here they are, asking it. ClickZ asked, perhaps a little hysterically (but only in a journalistic sense, you understand), if this was the end of behavioural targeting and challenged everybody – including consumers – to be aware and modify behaviours where necessary. Sage advice.

USA Today claimed in what, sadly, will not be the last of the cookie puns, “these ‘cookies’ aren’t tasty; you’re left hungry for privacy” but at least published an opinion piece, in which Randall Rothenberg, president and CEO of the US Interactive Advertising Bureau, asked people not to fall for the “wild debate” about websites using “tracking tools” to “spy” on people. And he has a point. A quick hop across to a site called Web Design Resources and you’ll find a piece suggesting digital advertisers “invented advertising technology that would scour through the cookies on your personal machine”.  Such language is neither an accurate portrayal of what’s happening nor helpful in explaining exactly what is going on, so the challenge is to move on from this kind of language to better education.

The Wall Street Journal, of course, printed other opinions too. Jim Harper published an interesting counter-argument, reminding those who need such reminders that cookie debates have been running for, more-or-less, as long as the web has been a major route to media consumption and it was considered an advertising channel. He tried to put some of the extremes of the ‘the cookie monster is coming’ argument into perspective:

“Surreptitious” use of cookies is one of the weaker complaints. Cookies have been integral to Web browsing since the beginning, and their privacy consequences have been a subject of public discussion for over a decade. Cookies are a surreptitious threat to privacy the way smoking is a surreptitious threat to health. If you don’t know about it, you haven’t been paying attention.

He even ventured as far as to suggest that we need to consider the trade-off: think about what you get back from allowing cookies to be set, but I am not seeing much mainstream media pick up on this. Now, where is all this going? New Media Age quoted a TNS survey which may be helpful (although I suspect not), suggesting 65% of people see targeted ads as an abuse of their privacy, even though 64% welcome more relevant ads. Go figure how we’ll make that work. It’s all in the asking, huh? Obviously, much more discussion – and a lot of work – to come.  And as Tech firms come out to be clear that their data is anonymous, non-personal information, perhaps Bizo Blog, quoted on an AdMosters forum, said it best: “there are no monsters hiding under the bed”.

What else did we learn last week? How about the – not so shocking – information that “Canadians spend more time on the Internet than they do watching TV, listening to the radio or reading newspapers“, yet advertisers are not allocating budgets to reflect that? Still, digital ad revenues in Canada got to $1.82B in 2009. Which, if reporting is to be believed, is only marginally ahead of predictions for Facebook’s advertising revenues this year (at $1.3B). And yes, I am well aware those two stories are – probably – quoting different versions of the dollar, but it’s a much nicer segue to leave it like that. Facebook is, according to unnamed sources quoted by Net Imperative (in turn, quoting unnamed sources in the New York Post – gee, I can see how these rumours start), planning a strategic alliance with AOL, whose revenue, from subscriptions and advertising, in 2009 was four-times that of the predicted Facebook revenue (at $4.2B) but heading full pace off the end of that pier.

The enormous rise of Facebook was, amongst others, a reason ClickZ posed the question “Social: The Next Frontier of Behavioural Targeting?”. Really, as I noted on Twitter, you do not need the question mark there. Yes, it won’t come as a shock to anybody.

In other snippets, I thought it worth noting BrightRoll’s launch of a self-service ad exchange for trading video inventory, as an indicator that online video will need the same sophisticated optimisation, trading and data tools as more ‘traditional’ formats have today. And need them quickly. eMarketer reported that almost 59% of US adults had watched full-length TV shows online, “reflecting a shift in the content mix from short user-generated clips to full-length professional content”.

Not much mention of mobile this week, although ClickZ (who must get an award for being my favourite source of news this week) reported that, as mobile advertising becomes something agencies use more and more,  “companies in the space are continuing to attract investment” and cited Apple’s iAd as giving a boost to the market. My little 3 tweets we learnt about iAd (1, 2, 3) were sourced for an LA Times article on the topic, but I think those tweets said it all and don’t need repeating.

So, did we reach the end of the week more informed or more confused? I’d love to extend Scott Portugal’s “confused sea condition” metaphor and ramble on about lifeboats and the like. But I can’t extend it any more than I did in a tweet on Friday – so I, sort of, blew that. His article was about ad technologies and how to survive changing market conditions and is worth a read (no Mae West needed). One thing I did want to follow up on was a report suggesting that “One cannot be confident whether the findings of most IAE [internet ad effectiveness] studies are right or wrong”, which is, perhaps, something to think about.

Now, why not comment and follow all this week’s industry news at @curns or even send me your ideas for digital advertising news? Go on, you know you want to.

Moscow: War & Advertising In A Week

I went to Moscow to plan an ad-serving implementation as war broke out between Russia and Georgia. I missed the war but met smart, interesting people.

I suspect that I am in the middle of one of the more (if not the most) interesting two weeks in my working career.

Yesterday, I returned from Moscow, some 1500 miles to the northeast of where I type this and tomorrow I am flying 4800 miles, or so, in the opposite direction to Seattle. Russia to the USA. I could be running my own little cold war had Mikhail Gorbachev not done the world a service and taught us all a new word, perestroika, some 21 years ago. It’s possibly my only word of Russian, although I am reminded that we were all happy for glasnost freedoms; even if that meant 30,000 Muscovites had to queue for a beef patty in January 1990 in some kind of declaration of the freedom to Supersize oneself. I suspect the Nobel Peace Prize committee didn’t cite PepsiCo’s opening of a Pizza Hut when making the award to Gorbachev in 1990. Anyway, it appears the citizens of Moscow have, since dissolving the USSR on Christmas Day 1991, embraced consumerism and the market economy to such an extent that the upcoming Christmas Day 2008, Moscow-style, will be a very expensive affair indeed. Truly, the most expensive place I have ever visited. I imagine American Express does very well out of it all, much to the consternation – one imagines – of any members of the Politburo who may be looking down on this megacity.

As I left Heathrow on a, if I am honest, patched-up jet, some parts of the Russian army were taking a less tourist-like approach to Georgia’s South Ossetia, some 3700 or so miles from Moscow. Tbilisi and Moscow have disputed this territory for years. Depending who you ask, some may tell you that the Republic of South Ossetia is a country in itself, but I think you’ll generally only get that answer from the people around about Tskhinvali (that’s South Ossetia’s capital, should your geo-political globe not be to hand right now). In case you hadn’t worked it out, this isn’t an essay on political tensions in the South Caucasus, but the dispute is relevant as my parents currently reside in Tbilisi, Georgia’s capital. In a nutshell, I fly into Russia one way while my parents evacuate ahead of an advancing Russian army. Less than a week ago, they were on a bus heading to Yerevan, watching Georgian tanks roll back towards me.

History and geography lessons aside, the thought that the country you are visiting is, regardless of a legal definition, at war with another country doesn’t fill your heart with joy or put a spring in your step. However, and this is the unsatisfactory climax to which I have been building these opening paragraphs, the people I met in Moscow were, unfailingly, concerned about my parents’ safety and went out of their way to help me get status updates. I imagine ringing the international operator and asking for a trunk line to Tbilisi so I can ask about the weather would have got me on some kind of watch list. And that sums up my experience of Muscovites: warm, interested and friendly.

I was there to work on a digital advertising project with some people from a major publisher and, in the course of the last week, I’ve met with a large number of people generating digital content from news and sport to managing social media platforms and finding ways to generate advertising interest. The experience has, like many of these projects, shown me that the digital advertising business is truly global and facing more or less the same challenges and pressures. Interestingly, because one of the key drivers of this project was to increase display advertising relevancy without the need to serve-up more and more ad placements, we had some detailed conversations that expanded on my thoughts to the mobile conference earlier in the year: understand that each member of your audience is unique and, with the right infrastructure, digital advertising shouldn’t need to drown out the real content they are there to read so that you can make some return.

Hypothesising digital advertising’s future wasn’t the only reason for my visit. I needed to evaluate the ways in which the technology that I represent fits into an existing workflow and how disruptive a new system implementation may be. The online advertising world has grown organically over the fourteen or so years that I have been involved. By that I mean we learnt lessons from our initial trials (hey, I logged on to hard-code ads on Christmas Day many years ago) and gradually adapted them. Software that solved problems ten years ago is still being actively developed today and being taken in many more directions than we could have imagined. As a result, I often find customer processes that developed alongside the advancing technology are unique, (occasionally) misunderstood internally and inefficient: systems that too often rely on knowledgeable human gate-keepers or spreadsheets tucked on a machine in the corner. It’s an issue that I see the industry as a whole addressing in different ways, but one that acknowledges what we refer to as ad-serving technology needs to integrate into wider business systems. One of the most delightful parts of my visit this week was that the customer I met had a complete understanding of their own processes before I even sat down, and I was able to map them onto our products & plans with relative ease.

Although we had a lot of work to complete in the days I was there, and in spite of almost stranding myself in the Microsoft Moscow office for the night (tip: pre-book taxis), I managed to view Red Square and the Kremlin at night. I bought what appeared to be the world’s most expensive Beef Stroganoff (but I was sat looking at the Kremlin at the time); saw how the locals take a taxi without having to re-mortgage their house and got an all too brief guided tour (although we didn’t get to ride in the ‘special’ lane). I made it back to the airport – and to the sight of an almost new BMI plane – convinced that the digital entrepreneurs in Moscow will be creating some amazing products in the next few years and that they, perhaps better than some organisations I’ve worked with over the years, understand that developers need to eat. Such insight means that finding the way to make products efficient and advertiser-friendly is central to their thoughts. I’d love to go back, but perhaps I’ll wait for hostilities to cease.

And now to pack for that flight in the opposite direction. I imagine my own internal war, the one where the jet-lag armies move in on the disputed territory of sleep, will be declared some time on Monday. In the meantime, my thoughts are with all sides impacted in South Ossetia and I hope they find a speedy resolution.

Disclaimer: the views here are my own and are not necessarily the opinions of my employer (who sent me) nor customers (who hosted me). You have read the full disclosure, haven’t you?

Email At Work

Why do I appear on email lists a few days after meeting somebody from a new company?

If you read any of what I write, you will be aware that I don’t talk about work a great deal. This is supposed to be an outlet separate from anything to do with my working life, but today I wanted to solicit your opinion on a trend I am seeing emerging at work.

Like all companies, we deal almost daily with new customers, prospects, or organisations related to our business. Often we will have meetings and presentations and start to build – what we hope will be – a good business relationship. Like most people who meet others in their sphere of work, I hand out business cards to new contacts.

Three or four times in the past month, I have found that a few days after meeting somebody new, my email address will be subscribed to their company mailshot/newsletter, etc. I know this is a reaction to the new UK spam rules, where there has to be some kind of business relationship before you can receive arbitrary messages from a company, but I don’t like the trend. When you’re on the lookout for new business, it’s a little hard to say ‘stop this’. Perhaps we should start doing something similar.