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Key

Security on the Internet is a big concern for many people. Keeping information that identifies you personally from falling into the wrong hands is important. Check for secure sites when submitting credit card information, be careful about who you give your email to and read privacy policies. This is all worthy advice.

If you are concerned about sending information (or you want to verify information came from where it says it came from) I would recommend you investigate Pretty Good Privacy. A useful piece of freeware to digitally sign and/or encrypt files (including emails).

PGP uses a system known as public key encryption. As a PGP user you would generate a “key pair” which is made up of both a public and private key. The private key should only be accessible by its owner but in order to share files etc. you need to share your public key (and you would need a copy of another user’s to send files). For mote information see PGP or PGP International.

Occasionally, I use PGP to sign emails or encrypt files. If you wish to email me using PGP my public key is given here.

other resources

Visit PGP and read this message (at PGPI) from Phil Zimmermann who invented PGP.

-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: PGPfreeware 7.0.3 for non-commercial use 

mQGiBDqqa5IRBADAhROjLw79PQfewCs4NXk+4c+QQ0UZoSS4rJSjrcg/bphP4Ypj
RS+SJ/HKvdc4zilXwg58s5ipBw5NxqMMhmYAVNVO7hEaU+MaV++b5P+Gbc0XRGdx
WgBQB0nEQieSgd6wgjFspTUqF2nepqKmJWiTroGBQkR8sLGO/xZ1mjDheQCg/y+h
ADiSaf89MZJ9joE3hI70dCED/0n2IemzCE+kUEXphuQ3OVA3BT0MSOwZnA+71wox
Kq0lCE+WSegTsOVwJiJgUEv1F4emEpwzuIY90XNw/HFXd0P4hI53cI1bB+eU9AFu
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otgjy8n+d8WsG9zo51Av/1pLOmAe0U1r4ryV+/4IAK2zDAngq+OhEQCmFuAeK4P7
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EFVHdVJHpJw3
=BGsT
-----END PGP PUBLIC KEY BLOCK-----

My Web

Much of the information below is now well out of date and many of the site are no longer around. Independent Radio News’ site no longer has any of the original code behind it and Satellite Media Services went out of business a long time ago. I have updated some of the links to Wayback Machine links so you can get a taste of the easy commercial web.

Since I have been online I have been involved in the development of a number of web sites. Nowadays, I do not work for a web development company so many of the sites listed here are not the versions that I was involved in. Some of them have developed well and some seems somewhat stuck and, dare I say, even basic.

In 1994 I was working for Satellite Media Services. During the next two or three years we developed various versions of their web presence, including the online versions of IRN’s news service at The Radio Magazine. Now they have a new web address and much better design but don’t seem to develop sites for others anymore.

The Radio Magazine has a new web site that has absolutely nothing to do with me but it still makes good reading about the UK radio industry.

Independent Radio News has also gone through several revamps. I can still see some of the code we developed behind this version of the site, and I suspect, the original audio scripts are still in place. IRN was one of the first sites in the UK to broadcast up-to-date news in a streaming format.

At the time, Satellite Media Services was partially owned by Capital Radio plc and were responsible for the original prototype of Capital Online. Capital’s web services have moved on dramatically yet remain some of the best entertainment web sites around.

My original personal sites were based on the SMS servers and there remains no trace of them anymore. They were moved to various free space until I placed them here. The original UK Radio Information Pages were also based at SMS. They then moved to Onair before I removed them. James Cridland and the Media UK team do I much better job than I was doing.

SMS, back then, was a satellite audio distribution company. Back in 1994 I used to produce a site featuring a range of photographs of SMS’ satellite dishes which became a something of a cult site for a while (I know, the whole thing was very strange). Media UK also became the host of those pictures but, somewhat wisely, they seem to have removed them.

The next few web sites I was involved in are no longer in existence. Events Online, one of the UK’s first events listings services has long since vanished. It was an idea ahead of its time. For something similar, try Whatsonwhen

A number of other sites were developed around that time. Fruit Machine is still an idea and I did some of the scripting work behind the original Alternative Holidays site (working with Kevin from Incline Media – one of the best web productions houses around).

The last commercial web development I was involved in was at IPC Magazines (now IPC Media). Yachting and Boating World still has massive amounts of content behind it and, if you have an interest in sailing, why not pay it a visit?

More recently I’ve been working in the online advertising space. I spent several years with Engage. They were exciting times as, at one time, they seemed to be buying a new company every week. Following the end of the so-called dot-com bubble, Engage shrank and I decided to move on. Initially I went to Dynamic Logic, the online survey people, before being lured back into the world of online advertising.

I had great fun working on the development of all these sites above. One day, I think I would like to work with content again (rather than software) but for now I am happy to be away from the struggles of generating commercial content.

—

An early version of this page lived on Listen to Musak. There’s also a really early version of this page on The Wayback Machine.

Colophon

Health Warning

Most of this content is now out-of-date. I like to think it was written in simpler times, but actually, technology has made site maintenance much easier.  However, I think it’s worth keeping this around, and snippets are still valid. And who uses the word colophon anymore?  Web 1.o, huh?

Colophon

When some of this content was in beta form Mosaic had arrived and, I guess, the graphical web browser was about to change my life. At the time I was working the night shift in a small office just off Euston Road in London and learning HTML and using the Internet seemed like a good way to pass the night.

With one browser it was easy. HTML seemed logical (if limited) yet within months all that had changed. I used to be one of Netscape’s biggest fans; they pushed the boundaries and tested the standards. Several years, and the development of many web sites, later my attitudes have changed.

Graphical web browsers were created to help you, the user, control the way the documents you are reading look. Commercialisation of the web, particularly the insistence by content creators that they controlled every pixel on the page, meant the user was given less control. Add to that the fact that many users don’t understand that fundamental of the web, and you’re left with an industry that is moving away from that guiding principal. It’s a shame, but this kind of development has reinforced my belief that content creators and software vendors (including those that code the browsers) should adhere to standards.

I have always been in favour of standards and, for the basics of the web to survive, I believe those standards are even more important today. My site has been tested against the major browsers and also against Opera – which is a browser that I would whole-heartedly recommend if you are looking for a compact, compliant and fast browser. My current browser of choice is Mozilla which gets better with every release. If your site does not render using Mozilla, and I don’t need to read it, I’ll go elsewhere.

Originally, my personal site was written using Allaire’s HomeSite web-authoring tool. I had an email suggesting this went against my belief in the fundamentals of the web but unlike almost any other HTML coding tool I have tested over the years, HomeSite does not necessarily add unnecessary HTML or re-format HTML you have written. These days, however, I employ Moveable Type across all the web sites I run. Using style sheets it does a fine job of separating content from design as well as making sites easy to update. If I was the purist I wanted to be I would argue for hand written code every time but none of us has the time and Moveable Type twinned with HomeSite makes a nice, easy-to-use, alternative. HomeSite’s HTML validator is also useful if you want to try and keep some coding standards on your site (and before anybody else emails me, I know this site isn’t perfect).

Conforming to a standard does not mean you can’t implement many of the latest mark-up developments though. My site is built using style sheets and I make use of the JavaScript SRC command so I can control my scripts better. As such, you will need a CSS complaint browser and JavaScript enabled to see it the way I hope you would. I don’t require a certain screen resolution, colours or window size as I don’t like sites that try to tell you how you should view them. However, I don’t think it is a bad rule to make sure you are always using the latest version of your chosen browser.

You may also care you read my PGP public key page which contains some information on why I occasionally use PGP.

As I am not a graphic designer, Paint Shop Pro is my image editor of choice. It does all I need it to. I try to keep the image sizes down to speed your loading time and there should always be an ALT tag in my code so you can, if you wish, switch them off.

Like many other website I make use of the Georgia and Verdana fonts (available from Microsoft) which were designed for reading on the screen. However, if you don’t like the you can always set your browser to override them.

Oh, and in case you were wondering, I’ve made the move to Windows XP at home (although I have fallen for Windows 2000 in my office). I actually write a lot of my content on my Palm Vx (which replaced my trust Palm Pilot Pro in February 2000). I use the QED file editor and pull them in after a backup. If you know a good Palm HTML editor, send me an email. My web pages are hosted with Instant Web and I recommend them if you don’t want a hosting company who bombards you with emails and offers and who let you get on with building your pages.

And finally a word about Copyright. When I produced the UK Radio Information Pages, other people passed off much of that content as their own (more about UKRIP, here). So, please ask before taking anything. All the images on this site are either mine or have been publicly available in newsgroups. If you own the copyright to anything, let me know and it will be removed. If, however, you want to link to this site, please feel free. Linking content together is what the web is all about – and I do get frustrated when companies try to sue over a few links.

Ratings

As you can probably tell I am a great believer in the use of the web for free speech. As such, curnow.org is voluntarily rated with the internet content rating association (icra).

Useful Resources

If you want to read more about web standards W3C is not only a standards creator but a useful starting point; try browser.com for more information on browsers and try JavaScript.com for some JavaScript starting points and a ton of links. For a useful style sheet resource try builder.com. The UK Copyright Licensing Agency is a useful resource and there is a good discussion about web copyright here. If you’re not familiar with the term colophon then you should read this or this.

Reasons

The are many reasons why I am happy to have a web presence. Some of them are simple and to do with how I first cam across the internet. You can read about that, and my opinions on browser standards, in colophon.

However, I do believe in some of the underlying principals on which the Internet, as we know it, was founded. The ideals of a less censored form of communication, open and available to all, appeals to some deep belief I have in the basics of human community. A medium that is not owned or controlled by any one individual seems to make sense to me.

I believe in the power of connected networks to allow better communication and empower people who would not otherwise have a voice. The world is better for open and free expression of opinions and thoughts even if, sometimes, we disagree with those opinions or find them, somehow, unpleasant. I would rather thoughts and feelings were on the web than contained within and ready to erupt into violence (when thoughts turn to violence we all loose).

While I am in the spirit of the net, don’t forget to check out The Open Directory Project and play your part in creating the greatest web directory of them all!

Of course, this all sounds very grand but many years ago I just wanted to play with HTML and see what I could do. I’ve moved on a lot from those early experiments with the Mosaic Browser (yes, Netscape and Internet Explorer were some way off) but wish I’d held onto some of those early efforts. Where is the archive of the way the web looked in 1993? I wish I had the screen shots!

Digital networks may have changed our lives but I do not think that they should take over our lives, and that’s probably why there isn’t much here yet! Still, if you have anything to say, or more especially if you are a Curnow, why not drop me a note?

Is Email Bad?

Note: This article is dated 1 November – although the exact date of writing can’t be determined. It was retrieved from the archive and posted in March 2003.

The internet is the most wonderful tool of recent history. It’s fun, factual, interesting and full of fascinating creatures. It’s strange and freakish: at the same time useful and useless. I am thankful that it filled my night shifts and unhappy it takes over my time. Thank goodness for the internet.

Of all the components that make up the ‘net (Archie, anyone?), email is – probably – the greatest invention. Fast and functional, it has revolutionised my working life. Back in ’93 when I got my first real-world-connected email address, apart from those people in the same office, I knew one other person. Friends of mine couldn’t see the point. However, once I was able to communicate with my Dad in Thailand at a reasonable hour without staying awake to call him – other people saw there may be uses. Then, they connected and suddenly they sent me emails telling me how great it was to be part of this connected-universe.

Now, after six years, I think I may be turning into one of the none-believers. That’s not wholly true but – nevertheless – I’ve decided email is not as great as it could be. Sure the power to communicate is still fantastic and the informal nature is wonderful. The ability to time-shift conversations is useful but it gets in the way of my working day and I haven’t the strength to do anything about it.

If you can’t put a finger on why email doesn’t always work, ask yourself these questions:

  1. How much unrelated junk do you sift through daily?
  2. How many times have you stopped working to answer the “ping” of the email to read some nonsense.
  3. How many times has your concentration been broken by the “You Have Mail” screen?
  4. When did you last get copied in on an email that was only of peripheral interest to your work because somebody felt the need to “share” or “justify”?
  5. How many times have you felt the need to copy people on an email who, if you’d conducted the communication by ‘phone, wouldn’t have been included?
  6. How many times have you been mis-understood because you typed in a hurried, informal manner to somebody who doesn’t see email as less formal?
  7. When you last answered the ‘phone did the caller say, “have you got my mail” and they’d only just sent it?
  8. When you last met a colleague in the corridor did they ask you what you’d thought of their email. When you said you hadn’t got round to reading it, did they look like they’d been snubbed? Did you feel bad for not having read it?

I could go on but my day is like this. I have to get discipline and stop interrupting myself. But I can’t. Ping, here comes another one.

Elsewhere: Acting Like Rank Amateurs

On the uk-netmarketing mailing list, Stefan asked, “Why do people seem to think it’s acceptable to act like rank amateurs just because it’s online?” It’s a question that increasingly comes up as we’re looking to develop service models for a digital businesses. I’ve been recently asking similar questions both of our ability to serve our customers and of those that service my little piece of business. Technology on its own can not create great customer service; those of us involved in designing and managing that technology have to start with a customer centric view.

On Monday, over on the uk-netmarketing mailing list, Stefan asked, “Why do people seem to think it’s acceptable to act like rank amateurs just because it’s online?” It’s a question that increasingly comes up as we’re looking to develop service models for a digital businesses. I’ve been recently asking similar questions both of our ability to serve our customers and of those that service my little piece of business. Technology on its own can not create great customer service; those of us involved in designing and managing that technology have to start with a customer centric view. Nonetheless, technology should be able to help us deliver better service. I posted a response yesterday:

I’m not sure I’d use the phrase “rank amateurs” but poor service still common in many parts of our industry despite the fact most pitches tell the client how an online presence can help with customer service.

And it’s not just customer service. It’s the service levels we give each other.

You buy a service – be that hosting, mailing list management, stats crunching, ad delivery, product fulfillment, whatever – and in a high number of cases you get plenty of promises and in reality a 9-5 service. Something goes wrong outside those hours and there’s an excuse. And I suspect many of us are guilty.

I used to work in another media environment where 24 hour operation was also the norm. And if something went wrong at 2 in the morning somebody was available – or at least on call – to fix it. In the 3 years I was there we never had a 100% service failure for more than about 2 minutes. Sure, sometimes small elements failed but tried and tested monitoring procedures provided backup so that the customer got 70% of the service.

I find this is not the case with online media. Servers go down at 2 on a Sunday afternoon and it isn’t easy to get somebody in to fix them. Pipe to ISP fails. Sorry they’re in a meeting? Somebody messed up the DNS records last night? Can it wait until Monday? (All 3 responses happened to me in the last 2 weeks) Where’s the backup & redundancy that’s in the initial sales pitch? I find the concept of a Service Level Agreement pretty hard to swallow – I accept things go wrong and I’m not in the game of trying to get compensation for every second over the agreed levels that the service isn’t delivered. However I’m slowly turning that way as it appears to me the only solution to some basic failures where I believe there should be redundant systems etc.

Now it isn’t everybody and as there are more and more online only or online centric businesses then it will get better but there seems to me a great reluctance to accept we need the professional service levels other media already have.

Am I alone with this view/experience?

jon

I genuinely believe we are in a place to change customer service using the web technologies for our customers but we must not forget the service we provide each other. The novelty, if I can use that word, of web-based service delivery should not be excuse for forgetting the lessons learnt elsewhere. If you service sucks your customers will, eventually, go to somebody else.

Update August 2009: Almost ten years since I wrote this and I’ve found it archived online by the good folks at Chinwag.

Around The World

curnow.org may be my place on the web, but I am keen to hear from Curnows around the globe.

curnow.org may be my place on the web, but I am keen to hear from Curnows around the globe. If you are a Curnow, why not drop me a note using the comment form below? I would be interested in knowing anything about the history of the family name so please get in touch.

There are many Curnows who have contacted me and, one day, I may start a directory of sites related to the name. If you are interested in that or would like to submit a site then, again, please drop me an email using the form below.

Please forgive me if it takes a little longer than it should to get back to you – I am trying to keep up with my emails, honestly.

[contact-form-7 id=”26454″ title=”Contact form 1″]

Did you know that a quick search on Flickr shows up many more Curnows than you would imagine.

Elsewhere: Wayback When

Trying to find some of my earliest work on the internet was an interesting lesson in how we have failed to archive the internet but I did find some references to some early emails I wrote.

Two years ago today I left my colleagues at Satellite Media Services in Lawford Heath, Warwickshire and moved on to IPC where I can be found looking after advertising systems for ybw.com. I left copies of my original web presence on SMS’ servers but sadly they no longer exist. For a side project, I have been trying to determine when I first started building web sites. The Wayback Machine only appears to have an archived version of the SMS site from 1997 but, unfortunately, I don’t appear to have the earlier versions. Wayback does have a copy of the original Independent Radio News site we launched in 1997 but not of the original news audio we were serving for several years before that. If I am not mistaken it was the first real-time news audio service in the UK. Thanks to Deja News (now Google Groups) I can find references to the UK Radio Mailing List that we at SMS took over running in 1996 and one reference to a 1995 request for information about an indirect access service called 1602. It’s a shame those original sites are not archived somewhere. I guess this is a lesson in the transient nature of the web. We need to remember how easily digital history can be erased.

  • Update September 2002: Deja News links updated to Google
  • Update August 2003: Links updated