Virgin Trains have made a big deal about the investment in new trains. And the trains were very nice – the airline style at-seat audio was a nice touch. But the service was still below par. On the way north last weekend the train had been changed and so seat reservations were no longer valid (yet our seat numbers were still there). They seems to have removed the at-seat buffet (which is handy on a full-train so you don’t lose your seat) and the train terminated early.
I am not shocked at the mediocre service. I am not shocked that the staff on board couldn’t care about the confused passengers (are you in my seat or not?). What amazes me is that I took two trains and for the majority of both journeys the trains were full. And by full I mean people were sitting in the parts between the carriages, on the floor in the cold, draughty bits (as an aside, how come it can be so draughty and ventilated and the toilets still smell?). Every train I ever take is full. To work in the morning. Home in the evening. North to visit my parents. South to visit PY’s parents. So why do we always hear about the lack of money in the railway system?